Shipping policy

We currently offer “free shipping” for order above Ksh.35,000 countrywide for orders made from our website. Our area of service is Kenya. We do not deliver outside of Kenya.

For deliveries outside of Nairobi and the rest of Kenya for other products, we charge a flat rate of Ksh 500 below 5Kgs.

For deliveries within Nairobi and its environs, the rate will be given to you once you place your order.

If the item is above 5kgs, the item may not be eligible for “free shipping” and the excess shipping charge will be communicated to you via phone call, chat, or email.

Upon delivery, It is your responsibility to check for any defects, damages, or missing items. We will not accept any returns for defects, damaged products, and missing items once delivered and accepted by you and 24 hours have passed. Get in touch with us at (+254) 799 828 830 or email us at info@devices.co.ke.

Delivery Methods & Delivery Time

Our standard shipping method is ground shipping. Once an order has been submitted and processed, the order will ship within 1-2 business days.

For cash-on-delivery orders outside of Nairobi, we will ship your order via Courier Service. The shipping is overnight. You will then be contacted to pay and collect the parcel at the Courier Service’s office in your area. Please note that if you do not collect your item within 24 hours of being contacted, the item will be shipped back to us.

For cash-on-delivery orders within Nairobi, we will ship your order using a designated rider who will require you to pay for the item before they release it. Delivery is on the same day.

For upfront payment orders, we will ship your order via the courier method of your choice and one that is more convenient to you, or we could use our courier.

Deliveries will only take place Monday to Friday 9 am to 4 pm and on Saturday 9 am to 2 pm. No deliveries will be made on Sundays or Public Holidays. We will notify you in case of any delay in delivery.

In case you prefer to pick up any order yourself, you have the option of collecting it from our store. To do this, hit the “PICK FROM SHOP” button on the Shipping Tab on the checkout page.

You may pick up your order at the following location:-

Dominion Building 1st Floor Shop F10 , Opposite Imenti House, Tom Mboya Street, Nairobi